Kidz Kompany Policies

Guidance Policy

At Kidz Kompany, we believe in positive guidance. Children are provided with opportunities for success to help foster a positive sense of self. We are very supportive of children’s feelings and abilities and provide them with choices to support independence and individuality. We model a warm and nurturing environment to the children that promotes diversity. We will model positive behaviors to the children such as sharing, patience, listening, how to be a good friend, etc. To reduce the risk of conflict between children we strive to have appropriate quantities of equipment and materials that are age appropriate. If a situation should arise, children are encouraged to problem solve together (sometimes with a staff’s help) and in some cases will be redirected to other play areas in the center.

Release of Children

Children will not be released to anybody without written consent from the parent or guardian. If there are custody orders in place, we require that you provide us with a copy to keep on file. A parent can NOT be denied access to their child UNLESS a court order is in place stating otherwise AND is provided for the center to keep on file.

If you have not picked your child up by the time the center closes and have not contacted the center, staff will attempt to contact you. If you can not be reached staff will begin to contact the people on your emergency contact list. If your emergency contacts cannot be reached staff will notify the appropriate authorities.

If you have arranged for an alternate person to pick up your child you must ensure the facility has either written permission to release your child OR that the person is listed on the child’s registration form as an authorized person to pick up. Your child can NOT be released without this! Please make the alternate pick up person aware that they will be asked to provide the centre staff with photo identification so the staff can verify they are the correct pick up person.

If an authorized person arrives to pick up a child and staff feel the person is unable to provide appropriate care for the child they will be asked to make alternate arrangements. If they insist on taking the child, staff will notify the appropriate authorities.

Transfer of Care

Parents MUST walk their child in to the facility each day (for before school care) and pick their child up directly from staff at the end of the day (after school care). This is important for the safety of each child in care. Staff and families must have a “transfer of care”, or general acknowledgement that a child is being dropped off (or picked up) and is now in the care of the facility (or the parent or guardian). During school hours, care of the child is transferred to the child’s school.

Camp Registration

Please note that registration for ANY camp days (Pro-D Days, Winter Break, Spring Break, Summer Break, etc) MUST be done in addition to regular registration and MUST be done with the director of school age programming.  Do not assume that because you are registered for after school care that your child is automatically registered for School Vacation Camps!


It is our intent that all of children in our care receive appropriate nutrition as outlined in the Canada Food Guide. For preschool children bringing a lunch to the center OR children attending school vacation day camps, we ask that their lunch include at least two of the four food groups.   Staff will also follow this guideline.  For more information on the food guide check out: Children will be encouraged to eat their “main item” first (i.e. a sandwich, soup, etc).  We acknowledge that parents know their child best. Your child has their own ideas and habits around food. Open communication with center staff will ensure a positive lunch time experience!

Snacks/meals that are provided by the center will include at least two of the four food groups as outlined in the Canada Food Guide. Children will be provided with choices and are encouraged to try the snack that is provided. It is important to let us know what your child’s likes and dislikes are so we can set them up for success at meal and snack times.

Outdoor Play

At Kidz Kompany we believe that children need the opportunity to have fresh air and be outside as much as possible. Even just 10-15 minutes each day of fresh air and activity each day can help increase focus and attention and help reduce challenging behaviours. We will go outside each day, rain or shine! Please make sure that your child has a jacket and warm clothing in the winter months.


If your child is ill, they should be kept home. Your child is contagious if they have green or yellow mucous running from their nose or eyes, are coughing up any green or yellow mucous, has a fever, have vomited or had diarrhea within the last 24 hours, or has a communicable disease. If your child is ill with a communicable disease they need to be kept at home for the safety of all families, children and staff. If your child becomes ill while at the center, you will be contacted and the child will be kept resting comfortably until someone can pick them up. If your child is too ill to participate in the program they should be kept at home.


Staff will only administer medication to a child with written consent from the parent or guardian. Exact doses and times must be specified in writing to the center.  As the dosage is administered it will be documented. Medications are stored in an area that is inaccessible to children. Children with allergies MUST have care plans in place with specific instructions for administering medications, etc.

Head Lice

Head lice is unfortunately common in early childhood, mostly because children are still learning about spatial awareness. Kidz Kompany conducts head lice checks frequently throughout the school year. If we find evidence of lice we will let you know immediately so it can be treated. If your child has head lice, they do need to be treated and so do any of the soft surfaces in your home and car. Children MUST be treated before returning to the center. Please notify us immediately if your child has head lice so we can treat any soft surfaces at the center and check the other children. 

Active Play

VI Kidz Kompany Childcare Group Ltd. recognizes the importance of physical activity for young children. Implementation of appropriate physical activity practices supports the health and development of children in care, as well as assisting in establishing positive lifestyle habits for the future.

Kidz Kompany Physical Activity Policy

The purpose of this policy is to ensure that children in our care have ample opportunities to gain physical literacy. We will accomplish this by giving them multiple opportunities each day to be physically active. This includes limiting screen time, encouraging them to participate in activities that develop physical literacy and model healthy practices that promote the health and well being of the children. To ensure we are meeting the guidelines of the Director of Licensing Standard of Practice - Active Play, Kidz Kompany will:

Provide a safe environment for children to be physically active.
Provide an opportunity and encourage the children to be active for a minimum of 30 minutes per day when in attendance 3 hours or less. On days when the children are in attendance longer than 3 hours (early dismissal, School Vacation Camp, etc) children will be provided with the opportunity to be active for a minimum of 60 minutes per day. Provide opportunities for children to be active inside when the weather limits outdoor time.
Provide a variety of materials to promote physical activity, for in and outside.
Provide opportunity for a variety of structured and unstructured activities.
Never use physical activity as punishment.
Limit screen time – One movie day per month.


During the spring and summer months we recommend your child be sent to the center with sunscreen already applied. Staff will reapply sunscreen during the day as needed with written consent from the parent or guardian (please see registration forms).

Out Trips

We may decide to go on a spontaneous out trip such as a neighborhood walk to a local park. We will return to the center before pick up time. Please ensure to sign the permission slip for out trips which is included in your parent contract. Parents will be made aware of all other scheduled field trips in the form of a monthly newsletter or in a memo home.

Emergency Incidents & Snow Fall

If a major emergency (i.e. natural disaster, fire, snowfall, power outage) should occur while your child is at the center, staff will contact you with the appropriate information. In case of a large scale natural disaster, our community meeting place is Beban Park Community Center.

If snow falls over night and School District #68 is closed due to the snowfall, then Kidz Kompany will be closed. Please listen to the local radio station (102.3 FM) to hear updates on school closures. If the center is closed there will be a recording on the KIDZ KOMPANY HARBOURSIDE voicemail with information for you. Call the center (250.729.4142) to hear this recording. We will also post on our website at and our Facebook Page. If snow falls over night during “camp days” (i.e. Professional development days or Winter Break Camp) Kidz Kompany reserves the right to make an informed, safe decision of whether to close the center or remain open. A closure of any kind will be announced NO LATER THAN 6:45am and will be posted on our website, main office voicemail and our Facebook page.

VI Kidz Kompany Childcare Group Ltd. reserves the right to close the center in the middle of the day if there is heavy snow fall and the roads are deemed too treacherous or unsafe to navigate. We transport children each day and our vans are all safe however during a snow fall the roads are not always safe to drive on. If we close in the middle of the day, families will be notified as soon as possible.

Photographs and Publicity

Photographs are often taken of the children for the center bulletin board and for our center photo album. It is very rare that any photos will be made public. However, during out trips it is common to encounter a newspaper photographer. Children may only be photographed with written consent from the parent or guardian (please see registration forms). Any photos used for the purpose of advertising or that are distributed to other families (i.e. year end slideshow) will require a specific photo release which will be provided to you.

Facebook and Social Media

Social media can be a great way to stay connected. However, it can also breach privacy of others. VI Kidz Kompany Childcare Group Ltd. only publishes information on social media that we have been given specific consent for. Families are asked to refrain from posting photos on any social media sites of children in our programs or photos taken inside our facilities. This is for the safety and protection of everyone.

Consent to Share Information

At Kidz Kompany we believe it is in the best interests of children and families to work in collaboration. This could include working with outside therapists, interventionists, Supported Child Development, classroom teachers and school faculty. In order to do so, we request parent consent (please see updated parent contract). Information shared will remain confidential and would only be obtained to allow us to provide quality care to your child and family. We welcome families to share openly with us

Facility Wait Lists

We strive to keep our wait lists as up-to-date as possible. A family that is on any wait list will be contacted when a spot becomes available for them. We will make a maximum of three attempts to contact a family on the wait list. If there is no response, the family will be removed from the list. Families that are offered spots who choose to decline them at that time can do so up to a maximum of three times. At this time they will be moved to the bottom of the wait list.

Younger siblings of children already attending our programs will take priority for available spaces over children on the wait list. Similarly, children already registered in one of our programs take priority for available spaces at another of our facilities (i.e. a child moving schools or a child attending preschool and going in to kindergarten).

Income Tax Receipts

Kidz Kompany issues tax receipts after the end of the calendar year (December 31st). Tax receipts will be made available to families no later than February 28th. Families will be asked to sign or initial that they have received their tax receipt. Duplicate receipts can be issued at a cost of $10 per receipt.


Kidz Kompany is a smoke free environment. We ask that you please do not smoke in the facility or on the grounds. Thank you!


If we have reason to believe that a child is being abused or is in need or protection, we will promptly report the situation to the appropriate authorities. If you have any questions about this matter please speak directly with the manager.

Hours of Operation and Closures

Kidz Kompany operates Monday through Friday from 7:30am-5:30pm (see location and program descriptions for specific times). Kidz Kompany is closed on all statutory holidays including Easter Monday. Kidz Kompany on-site before and after school care programs (programs running at elementary schools) operate September through June. Our preschool program operates September through June and is closed on all School District # 68 vacations and professional development days. Kidz Kompany is closed on all snow days (please see emergency incident policy). Kidz Kompany is closed for administration on the official first day of school, typically the Tuesday after Labour Day.



An administration fee of $10 will be charged to you at the time of registration. This is a one time fee and covers administration expenses associated with new registration in to our programs. Regular program fees are due before the 15th of each month. Alternate payment arrangements can be made with the director. “Drop in” days are to be paid for on or before the day the service is provided. If your payment is returned to Kidz Kompany as “NSF”, a fee of $35 will be applied. Fees paid after the 15th of the month are subject to a late penalty equaling 7% of your current outstanding fees.

Kidz Kompany closes promptly at 5:30pm. We recommend that you aim to arrive at the center by 5:25pm in order to ensure your child is ready to go on time. If you have not arrived at the center by 5:35pm, staff will begin trying to contact you. A late fee of $1 per minute per child will be charged to you for the first 15 minutes. A late fee of $3 per minute per child will be charged to you for every minute after the first 15 minutes.

We do accept the Affordable Childcare Benefit (formerly known as Childcare Subsidy) and the parent portion is also due before the 15th of each month (unless an alternate arrangement has been worked out with the director). Please note that it is the parent or guardian’s responsibility to ensure their childcare subsidy is in place prior to the child attending our programs. If a delay in subsidy authorization occurs, families may be asked to pay the childcare fees in full and will be reimbursed when their subsidy arrives.

If your child is away due to illness or other circumstances, fees will NOT be reimbursed. If we are not able to provide service due to illness, absence or other emergencies, an approved substitute will be asked to fill in. If we need to close the facility for an unscheduled circumstance, families will be notified with as much notice as possible so alternate arrangements can be made. If this should happen, families will be reimbursed. Please note, the only exception to this policy is for snow day closures. Families will NOT receive a credit for snow day closures unless there are more than 3 snow days in one school year.

If the time should come for your child to leave our program, one calendar month’s written notice or one month’s fees in lieu of notice is required. This also includes changes to your child’s attendance (i.e. going from 5 days of care per week to 3, etc.). A calendar month is a full month such as April, notice for withdrawl mid-month is NOT accepted.  For example you must give notice before the last day of April if you wish to withdraw for June 1st.  If your child is asked to leave the program, you will be given as much notice as possible to make alternate arrangements and will not be asked to pay the remainder of your fees. Kidz Kompany reserves the right to terminate care when we are unable to provide the service that your child needs or when the best interests of all of the children in our program are not being met.

Privacy Policy

Visit our Privacy Policy page for complete information on our dedication and commitment to protecting our client's personal information.